Infusion Marketing

Marketing for Experts & Professional Service Firms

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    • Digital Marketing for Experts & Professional Service Firms
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    • Support Center
  • What We Do
    • Digital Marketing for Experts & Professional Service Firms
    • Websites & Campaigns
    • Membership Sites, Online Courses & Product Subscriptions
    • Marketing Services
    • Managed & Optimized WordPress Hosting
  • About Us
  • Our Work
  • Insights
    • Articles
    • Tutorials
    • Tools
    • Plugins
  • Contact Us
    • Support Center
  • Support Center
  • Open a Support Ticket
  • Emergency Support
  • Current Network Status
  • Frequently Asked Questions

Support Center

Open a Support Ticket

Have a question, or need technical support? Please submit your support request here. Each request results in the opening of a ticket in our support management system and will expedite the resolution of your issue. Requests sent directly to a team member may result in a delayed response.

Open a Support Ticket It’s an Emergency!

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General

  • How to Clear Your DNS Cache (Mac, Chrome, Windows)
  • Fix for Safari on Mac Not Opening Webpage
  • How to Clear Your Browser Cache
  • Using SSH File Transfer Protocol (SFTP) protocol to connect to sites remotely
  • Troubleshooting & Self-Service Guide
  • Submit a Support Request
  • Support Services FAQ
  • Recommended Tools & Resources
  • Documentation

  • Using Google Authenticator to Setup Two-Factor Authentication
  • How to Clear Your DNS Cache (Mac, Chrome, Windows)
  • Fix for Safari on Mac Not Opening Webpage
  • How to Clear Your Browser Cache
  • How to login to the WordPress administrative console
  • How to add an administrative user to your WordPress admin console
  • WordPress

  • WordPress Tools & Resources
  • Favorite & Most Recommended WordPress Plugins
  • Security Plugins for WordPress
  • Optimization Plugins for WordPress
  • E-Commerce Plugins for WordPress
  • Recommended Tools & Resources
  • Tutorials

  • How to Add a User to Your GoDaddy Account
  • Using Google Authenticator to Setup Two-Factor Authentication
  • How to Clear Your DNS Cache (Mac, Chrome, Windows)
  • Fix for Safari on Mac Not Opening Webpage
  • How to Clear Your Browser Cache
  • How to Test WooCommerce Checkout using a Stripe test card
  • How to Redirect a Domain in GoDaddy using Domain Forwarding
  • Transferring a Domain to a Different Registrar
  • Troubleshooting & Self-Service Guide
  • Domains

  • How to Add a User to Your GoDaddy Account
  • How to Redirect a Domain in GoDaddy using Domain Forwarding
  • Transferring a Domain to a Different Registrar
  • Recommended Tools & Resources
  • Email

  • Recommended Tools & Resources
  • E-Commerce

  • E-Commerce Plugins for WordPress
  • Recommended Tools & Resources
  • Social

  • Facebook Marketing Update: Less text, more link-shares
  • Recommended Tools & Resources
  • 6 Tips to Get Better Visibility in Facebook’s Newsfeed
  • Optimization

  • Optimization Plugins for WordPress
  • Recommended Tools & Resources
  • Security

  • Using Google Authenticator to Setup Two-Factor Authentication
  • Security Tools & Resources
  • Security Plugins for WordPress
  • Recommended Tools & Resources
  • Code

  • Recommended Tools & Resources
  • Cancel My Account
    Infusion Marketing

    Digital Marketing & Website Consultants

    Infusion builds and supports websites, online stores, and digital marketing systems for professional service firms, medical experts, authors, speakers, and consultants.
    Learn More  

    • About Infusion
    • Our Services
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    • Tools & Resources
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    Contact Us

    Infusion is a Digital Marketing Agency that helps experts and professional service firms build thriving businesses.

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    © The Infusion Group, Inc., All rights reserved.     Sitemap.

    Let’s Talk

    We help experts just like you increase their visibility, expand their reach, and improve their bottom line. Let’s talk about how we can help.

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    Frequently Asked Questions

    Do I have a Managed Support Services or Managed Hosting Plan?

    If we host your website, yes – you have a Managed Support Services or Managed Hosting Plan. Go ahead and submit your emergency support request.

    I don’t have a current plan. Can you still help me?

    Emergency support is available only to those enrolled in a current plan. We offer non-emergency support for those not enrolled in a current plan based on our team’s availability and the complexity of your request. Services outside a Managed Support Services Plan are billed in one-hour increments. Each request results in the opening of a ticket in our support management system and will be addressed during normal business hours. Submit a support request here.

    If you or your organization is interested in securing a fast response time and priority access to our team members, please contact us and ask about our Managed Support Services Plans.

    More Support FAQs…

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    Matt Simpson

    Matt Simpson
    Infusion Marketing

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