We offer development and support services to customers enrolled in a Managed Support Services or Managed Hosting Plan.

Non-emergency support issues are addressed during business hours, based on our support team’s availability. All support requests should be submitted here. Each request results in the opening of a ticket in our support management system. Support requests submitted via email are subject to the same terms and conditions as those submitted via our website.

Non-emergency support requests are billed in one-hour increments at your current support services rate, or in accordance with our Standard Fee Schedule for customers who are not currently enrolled in a Managed Support Services or Managed Hosting Plan. Support issues that fall under our responsibility will be addressed at no cost to you.

Submit a Support Request

Emergency support services are available to customers currently enrolled in a Managed Support Services or Managed Hosting Plan.

Each request results in the opening of an emergency ticket in our support management system and will immediately alert our support team of your urgent request. This option is not intended for general technical support and should only be used in emergency circumstances, such as:

• Service interruption (website unreachable for more than 15 minutes)
• Hardware failure
• Request for emergency backup recovery
• Database down or unreachable
• Abuse or misuse of an administrative user account

Emergency support requests are billed in one-hour increments at your current support services rate, or in accordance with our Standard Fee Schedule for customers who are not currently enrolled in a Managed Support Services or Managed Hosting Plan. Support issues that fall under our responsibility will be addressed at no cost to you.

Submit an Emergency Support Request

We offer development and support services on an ad-hoc basis to those who are not currently enrolled in a Managed Support Services or Managed Hosting Plan, based on our support team’s availability.

Each request results in the opening of a ticket in our support management system and is billed in one-hour increments in accordance with our Standard Fee Schedule, which can be found here.

Support requests will be addressed during normal business hours. Submit a support request here.

We want to help you as quickly as possible. We strive to respond to all support requests within 8 business hours (or less) – although we typically respond much faster.

For proper service, please submit your support request here. Each request results in the opening of a ticket in our support management system and will expedite the resolution of your issue. Requests sent directly to a team member may result in a delayed response.

If you have an emergency issue, please contact us using the Emergency Support Contact Form to ensure prompt service.

For support requests outside the scope of a Managed Support Services Plan, our support team will review and address your request based on our current availability and the complexity of your request during normal business hours. We are unable to guarantee a fast turnaround to those not enrolled in a support services plan. If you or your organization is interested in securing a fast response time and priority access to our team members, please contact us and ask about our Managed Support Services or Managed Hosting Plans.

Our standard business hours are Monday through Friday, 8:00am–5:00pm US Central Time, excluding holidays.

 
Have an emergency?
Customers enrolled in a Managed Support Services Plan may submit an emergency or after-hours support request here.

We do not currently offer on-demand support services by phone. We offer fast response times and priority access to our team members to customers enrolled in a Managed Support Services Plan. Current customers may submit a support ticket here.

For proper service, please submit your support request here. Each request results in the opening of a ticket in our support management system and will expedite the resolution of your issue. Requests sent directly to a team member may result in a delayed response.

If we host your website, yes – you have a Managed Support Services or Managed Hosting Plan. You can submit your support request here.