Marketing for Experts & Professional Service Firms
Support Center
Open a Support Ticket
Have a question, or need technical support? Please submit your support request here. Each request results in the opening of a ticket in our support management system and will expedite the resolution of your issue. Requests sent directly to a team member may result in a delayed response.
We help experts just like you increase their visibility, expand their reach, and improve their bottom line. Let’s talk about how we can help.
Frequently Asked Questions
Do I have a Managed Support Services or Managed Hosting Plan?
If we host your website, yes – you have a Managed Support Services or Managed Hosting Plan. Go ahead and submit your emergency support request.
I don’t have a current plan. Can you still help me?
Emergency support is available only to those enrolled in a current plan. We offer non-emergency support for those not enrolled in a current plan based on our team’s availability and the complexity of your request. Services outside a Managed Support Services Plan are billed in one-hour increments. Each request results in the opening of a ticket in our support management system and will be addressed during normal business hours. Submit a support request here.
If you or your organization is interested in securing a fast response time and priority access to our team members, please contact us and ask about our Managed Support Services Plans.
Please check your inbox for a confirmation message from us to complete the subscription process.
The email should arrive in the next few minutes and will look something like this.
When you receive it, please:
1. Click the “Yes, subscribe me to this list” button.
You MUST confirm your request by clicking the link in the email we just sent you. If you don’t receive it soon, check your junk mail or spam folder. Sometimes the message gets caught there.
2. Please add my email address to your contacts.
Make sure you add my email address (matt@infusiongroup.com) to your email application’s contact list so you are sure to receive the emails we send you.
