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Frequently Asked Questions

Do I have a Managed Support Services or Managed Hosting Plan?

If we host your website, yes – you have a Managed Support Services or Managed Hosting Plan. Go ahead and submit your emergency support request.

I don’t have a current plan. Can you still help me?

Emergency support is available only to those enrolled in a current plan. We offer non-emergency support for those not enrolled in a current plan based on our team’s availability and the complexity of your request. Services outside a Managed Support Services Plan are billed in one-hour increments. Each request results in the opening of a ticket in our support management system and will be addressed during normal business hours. Submit a support request here.

If you or your organization is interested in securing a fast response time and priority access to our team members, please contact us and ask about our Managed Support Services Plans.

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Make sure you add my email address (matt@infusiongroup.com) to your email application’s contact list so you are sure to receive the emails we send you.

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Matt Simpson
Infusion Marketing

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