Infusion Marketing

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  • What We Do
    • Digital Marketing for Experts & Professional Service Firms
    • Websites & Campaigns
    • Membership Sites, Online Courses & Product Subscriptions
    • Marketing Services
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  • Our Work
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Email from Keap (formerly InfusionSoft)

Did you receive an email from a sender using InfusionSoft or Infusion Mail?

If so, that email wasn’t from us.


You are likely looking for a company called Keap, formerly InfusionSoft.

InfusionSoft recently changed their name to Keap, but much of their software and email marketing tools still use the InfusionSoft or InfusionMail in their email systems.

Please note, we are not affiliated with this company in any way.

About InfusionSoft, now Keap
InfusionSoft is a marketing automation and email software provider. Customers create accounts and use the system to send emails to their lists. You can learn more about Keap and what they do here.

If you received an email you didn’t request, you should reply to the sender of the email and request to have your email address removed from their system.

If you have trouble, we encourage you to reach out to Keap, formerly known as InfusionSoft, to directly resolve your issues.

You can reach them here:

Infusion Software, Inc.
DBA: Keap (formerly InfusionSoft)
1260 S. Spectrum Boulevard
Chandler, AZ 85286
1 (866) 800-0004
https://keap.com/

Their website will look something like this:

We have found that occasionally customers who have received emails they consider to be SPAM may search for “Infusion Email” and accidentally mistake our website for InfusionSoft.

Google Keap

Please contact Keap (formerly InfusionSoft) to address your concerns.

Kind regards,

Infusion Support Team

Customer Care & Technical Support

Infusion Marketing

Digital Marketing & Website Consultants

Infusion builds and supports websites, online stores, and digital marketing systems for professional service firms, medical experts, authors, speakers, and consultants.
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Infusion is a Digital Marketing Agency that helps experts and professional service firms build thriving businesses.

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© The Infusion Group, Inc., All rights reserved.     Sitemap.

Let’s Talk

We help experts just like you increase their visibility, expand their reach, and improve their bottom line. Let’s talk about how we can help.

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Frequently Asked Questions

Do I have a Managed Support Services or Managed Hosting Plan?

If we host your website, yes – you have a Managed Support Services or Managed Hosting Plan. Go ahead and submit your emergency support request.

I don’t have a current plan. Can you still help me?

Emergency support is available only to those enrolled in a current plan. We offer non-emergency support for those not enrolled in a current plan based on our team’s availability and the complexity of your request. Services outside a Managed Support Services Plan are billed in one-hour increments. Each request results in the opening of a ticket in our support management system and will be addressed during normal business hours. Submit a support request here.

If you or your organization is interested in securing a fast response time and priority access to our team members, please contact us and ask about our Managed Support Services Plans.

More Support FAQs…

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Please check your inbox for a confirmation message from us to complete the subscription process.

The email should arrive in the next few minutes and will look something like this.

When you receive it, please:

1. Click the “Yes, subscribe me to this list” button.

You MUST confirm your request by clicking the link in the email we just sent you. If you don’t receive it soon, check your junk mail or spam folder. Sometimes the message gets caught there.

2. Please add my email address to your contacts.

Make sure you add my email address (matt@infusiongroup.com) to your email application’s contact list so you are sure to receive the emails we send you.

Thanks again for subscribing!

Matt Simpson

Matt Simpson
Infusion Marketing

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